• Starting Point and Type of Tour: Our starting point is located at the dock on the Iquitos boulevard, specifically on the first block of Napo Street, adjacent to the Anaconda Handicraft Center. All our tours are private, ensuring a personalized and exclusive experience for our clients.
  
  
• Schedule and Punctuality Policy: The tour typically starts at 9:00 a.m., although we offer flexibility to reschedule up to 10:00 a.m. A grace period of 10 additional minutes is allowed. However, any delay beyond this limit will be considered a No-show, which means no claims or refunds will be possible.
  
  
• Additional Costs and Payment Management: It is recommended to bring extra money to purchase souvenirs or handicrafts and to carry small bills to facilitate payments, as some of the rural areas we visit may have limited cash availability.
  
  
• Included Services: The service includes guided tours and entry fees. Lunch is not included, and you can choose to have lunch on the route or upon your return to the city.]
  
  
• Pickup Considerations: Please note that the hotel pickup service is included for Double Tree by Hilton, Victoria Regia, Nativo, or Dorado hotels. It does not include pickup from Airbnb accommodations.
  
  
• Recommendation Regarding Children: It is important to note that children under 5 years old do not pay, but due to the environment and climate of the tour, participation of infants or children who require constant assistance is not recommended. The tour involves walking and activities that could cause fatigue for parents carrying children for extended periods. To ensure a safe and comfortable experience for all participants, we suggest that children attending the tour are at an age where they can walk and actively enjoy the experience without needing constant assistance.
  
  
• Notice of Medical Conditions: Passengers are requested to inform us of any relevant medical conditions in advance, especially in the case of elderly individuals or those with mobility issues, to ensure safety and well-being during the tour. If a passenger books a tour for a third party, it is the passenger’s responsibility to be aware of and communicate any medical conditions that may affect participation in rural or jungle activities. Failure to provide this information exempts the company from any responsibility in the event of an incident during the tour.
  
  
• Tour Difficulty and Access Options: It is important to note that the tour has a medium difficulty level, as it involves walking on rural terrain that may be uneven and with some inclines. However, for those passengers who desire more comfort, we offer the option to facilitate access to certain points through additional transportation, which is not included in any service. It is important to note that in all our routes, the arrival at the points of interest is mainly on foot.
  
  
• Climate and Safety Considerations: It is important to note that the weather in the jungle can be quite warm, with temperatures reaching between 38 and 40 degrees Celsius. We recommend that our passengers bring water bottles and sunscreen to protect themselves from the sun during the tour. Additionally, during the tour, we may encounter occasional rain. However, we want to assure our passengers that our boats are equipped with appropriate draft and life jackets to ensure their safety in case of rain. In case of heavy rain, we will temporarily stop the tour until the weather improves. It is important to note that this may cause delays in the tour's end time, as nature is unpredictable and can affect the duration of our journey. Regarding the issue of dengue and mosquitoes, we want to reassure our passengers that the incidence is not alarming. However, we strongly recommend using insect repellent as a preventive measure during the tour. Our guides are trained to respond to any emergencies that may arise during the tour. The safety and well-being of our passengers are our top priorities.
  
  
• Tour Reservations: Full payment is required at the time of booking and must be made at least 2 days in advance. The entire booking and payment process is coordinated comprehensively. Our departures are scheduled and guarantee an organized and well-planned experience for our clients.
  
  
• Payment by Link and Bank Transfer: For link payments, payments must be made for the total amount of the reservation.

Clothing and Accessories:

• It is recommended to wear light cotton clothing in light colors for greater comfort and to avoid attracting mosquitoes. Additionally, it is advisable to wear long-sleeved shirts to protect yourself from the sun and insects. Bringing an extra t-shirt or polo shirt is also suggested in case of need.
• Don't forget to bring a hat or cap to protect yourself from the sun, as well as sunglasses for added visual comfort.
• The use of sunscreen is recommended to protect your skin from UV rays.
• It is essential to carry insect repellent to avoid bites during the tour.
• It is strongly recommended to wear trekking shoes or footwear with appropriate soles for slippery terrain, keeping in mind that we will be in the jungle where ground conditions can be variable.

Other Useful Items:

• It is advisable to bring a water bottle to stay hydrated during the tour.
• It is recommended to carry hand sanitizer, as well as toilet paper, tissues, or wet wipes for any needs.
• It is suggested to bring cash and small bills for possible additional expenses during the tour. You may also bring your preferred snacks to enjoy during the journey.
• To protect electronic devices, it is recommended to bring safety items such as waterproof bags or floating devices to prevent accidents in case of a fall into the water.
• In case of allergies or medical conditions, do not forget to bring the necessary medication and be sure to inform our team before the tour to receive proper care if needed. Additionally, retractable walking sticks can be brought if additional support is needed during the tour.

• Legal Responsibility: Yakumama Amazon Tour employs highly trained guides. However, we are not responsible for any loss, damage, injury, or accidents that may occur during the tour, whether due to client negligence or circumstances beyond our control, such as adverse weather conditions, acts of terrorism, natural disasters, etc.

• Cancellation Policy: For Full Day tours, cancellations must be made at least 3 days in advance to receive a full refund. Refunds will be processed through the same payment method used for the booking, whether by bank deposit or, in the case of payments via link, to the client's card.

• Copyright: All content, including text, images, logos, and design, present on our website and promotional materials, is protected by copyright and may not be used without prior written authorization from Yakumama Amazon Tour.

• Modifications and Alterations: We reserve the right to make changes to itineraries, schedules, prices, and other aspects of our tours at any time, before or during the trip, if necessary for logistical reasons, safety, or force majeure. Customers will be notified of such changes as soon as possible.

• Terms of Use: By booking a tour with Yakumama Amazon Tour, customers agree to comply with all policies, terms, and conditions established by the company, as well as to follow the instructions given by our guides and staff during the tour.

• Reservations and Payments: Reservations are considered confirmed once full payment or the corresponding deposit has been received. Payments must be made according to the instructions provided by the company and within the established deadlines.

• Right of Admission: We reserve the right of admission and to deny participation in our tours to any person who, in our judgment, poses a risk to the safety, well-being, or experience of the group.

• Applicable Law: Any dispute or controversy related to the services provided by Yakumama Amazon Tour will be subject to the laws of Peru and will be resolved exclusively by the competent courts of that country. We ensure the fulfillment of the tour to the extent possible.